Singtel first in Singapore to introduce digital self-registration for prepaid customers

Digital self-registration also launched on Dash app for remittance service

  

 

Singapore, 25 June 2019 – Singtel today launched digital self-registration or eKYC (electronic Know Your Customer) service for prepaid customers. The first-of-its-kind service in Singapore gives Singtel’s prepaid customers the convenience of registering their new SIM cards on their mobile phones and activating their mobile service 24/7. Designed to be fuss-free and easy, this self-registration process can be completed within 5 minutes.

 

Singtel also introduced eKYC for its Dash customers to self-register for mobile remittance.

“As people increasingly turn to their mobile phones to get things done, our mobile-first approach ensures that customers can easily do what they need to on their own time and terms. By adopting technologies such as eKYC, our customers get the added convenience of self-registering their Singtel prepaid SIM cards, or doing a one-time registration for Dash remittance. For tourists in particular, they can register themselves in minutes and connect immediately with friends and family,” said Mr Yuen Kuan Moon, Chief Executive Officer of Consumer Singapore, Singtel.

“In a fast-moving world, the adoption of eKYC solutions not only makes it more convenient for consumers, but also drives businesses’ efficiency and competitiveness. We welcome Singtel’s initiative, and encourage more organizations to continually innovate their services,” said Ms Aileen Chia, Deputy Chief Executive (Policy, Regulation & Competition development) and Director-General (Telecoms and Post), Infocomm Media Development Authority. 

Singtel offers a variety of prepaid plans to suit customers’ communications needs, including the popular 2-in-1 Tourist SIM and EZ-Link Travel card and S$15 hi! SIM Card. Singtel prepaid SIM cards are available for purchase at over 1,000 sales points across the island and will be expanded to include selected incoming regional flights, self-serve kiosks, as well as e-commerce platforms. For more information on eKYC for Singtel prepaid, customers can visit http://www.singtel.com/registersim. 

Singtel Dash is available to everyone regardless of telco or banking relationship, and can be downloaded on any mobile platform. It is the only mobile payments app that allows users to commute, shop in-store and at online retailers worldwide with their Visa Virtual Account, and send money locally and overseas. Today, Dash’s mobile remittance service offers competitive money transfer rates to six countries – namely the Philippines, Indonesia, India, Bangladesh, Myanmar and China. For more information on eKYC for Singtel Dash, customers can visit https://www.dash.com.sg/#remit

Singtel and China Literature forge strategic partnership to promote digital literature

Singapore, 22 June 2019 – Singtel and China Literature have forged a strategic partnership to collaborate in digital literature services and content platform businesses. 

 

Digital literature content spanning themes such as martial arts, fantasy and video games has been growing in popularity in Southeast Asia. Titles adapted from China Literature’s content such as Ever Night (将夜), Nirvana in Fire (琅琊榜) and TV series Legend of Fuyao (扶搖) have been well received by readers and TV audiences across Asia.

 

Both companies will jointly leverage their unique strengths to achieve greater business synergies, tapping on Singtel’s digital and payment capabilities and a combined reach of over 690 million mobile customers together with China Literature’s position as a leading online literature platform with 7.7 million writers and 11.2 million online literary works.

 

At MOU signing ceremony this afternoon in Singapore, Singtel and China Literature agreed to cooperate in areas including content co-production, licensing and distribution, marketing and promotional activities and digital payment services. This will pave the way for users to access and subscribe to content from China Literature and its global content creation platform Webnovel, on Singtel’s digital applications such as its Dash mobile wallet. Meanwhile, Singtel’s digital payment services like Dash and direct carrier billing will be integrated with China Literature’s digital applications to facilitate payments for paid content.

Mr. Arthur Lang, CEO of Singtel’s International Group, said, “We’ve made quality content central to our strategy to build up a digital ecosystem of services across the region as our customers love great entertainment. One way we are doing so is through partnerships in new forms of content. Having recently introduced gaming, esports, mixed martial arts, we now look forward to bringing digital literature to our customers, particularly millennials who enjoy user-generated content. Our collaboration with China Literature will further our efforts to drive user engagement and build communities with our digital apps and services. We hope to jointly grow digital literature in the region and explore opportunities in a wide range of media formats and content delivery.”

 

Mr. Wu Wenhui, Co-CEO of China Literature stated, “From the cultivation of original literature to the development of intellectual property derivatives, the online literature industry continues to create high-quality cultural products around the world. Southeast Asia is one of the key markets for online literature and Singapore is a confluence of Eastern and Western cultures. The strategic cooperation between China Literature and Singtel mark a new chapter of synergistic development of online literature in Southeast Asia. Looking to the future, China Literature and Singtel will leverage their respective advantages in content and platform, further promote cross-border integration of cultural content, and explore new products and formats for online literature.”

The Singtel-China Literature partnership will also cover areas such as support for original content, and nurturing of writers, translators, and editors, to enhance the development of quality content in Southeast Asia. Both parties will explore content adaptation, production and promotional activities on Singtel’s video platforms.  

About Singtel  

Singtel is Asia's leading communications technology group, providing a portfolio of services from next-generation communication, technology services to infotainment to both consumers and businesses. For consumers, Singtel delivers a complete and integrated suite of services, including mobile, broadband and TV. For businesses, Singtel offers a complementary array of workforce mobility solutions, data hosting, cloud, network infrastructure, analytics and cyber-security capabilities. The Group has a presence in Asia, Australia and Africa and reaches over 690 million mobile customers in 21 countries. Its infrastructure and technology services for businesses span 21 countries, with more than 428 direct points of presence in 362 cities. 

For more information, visit www.singtel.com.

Follow us on Twitter at twitter.com/SingtelNews.

About China Literature Limited

China Literature Limited is a pioneer in the online literature market and operates China’s leading online literature platform. The Company owns nine major branded products. Among these, QQ Reading, unified mobile content aggregation and distribution platform, is the flagship product. Other branded products focus on individual genres and their respective fan bases. China Literature’s shareholder and strategic partner, Tencent, provides the Company with exclusive content distribution access via its suite of leading mobile and Internet products, including Mobile QQ, QQ Browser, Tencent News, Weixin Reading and Tencent Video. The Company also has distribution beyond the Tencent platforms by preinstalling apps on handsets partners such as OPPO, Huawei and VIVO, as well as licensing content to third-party partners such as Baidu, Sogou, JD.com and Xiaomi Duokan. China Literature monetizes its vast and proprietary content library through online paid reading and content adaptations for a variety of entertainment formats. China Literature’s diverse and high-quality content library is a significant competitive advantage that lies at the core of its business model. In 2018, China Literature further expanded its content capabilities downstream by acquiring New Classics Media, a renowned TV series, web series and film production company in China. For more information, please visit http://ir.yuewen.com.  

Singtel, Ericsson and Singapore Polytechnic open Singapore’s first live 5G facility

5G Garage to incubate, develop and trial 5G solutions for enterprises

Singapore, 17 January 2019 – Singtel, Ericsson and Singapore Polytechnic (SP) today opened the country’s first live 5G facility at SP’s Dover Road campus. The facility, named 5G Garage, is connected to Singtel’s latest pilot 5G network located at Ayer Rajah and runs on 3.5GHz trial spectrum granted by the Info-communications Media Development Authority (IMDA).

Photo Credit : Singtel. Singtel’s live 5G site at Ayer Rajah Tower

Conceptualised by Singtel and Ericsson, 5G Garage will serve as a training centre, test bed and ideation lab to develop Singapore’s 5G ecosystem and drive the adoption of 5G by enterprises in their digital transformations.

Photo Credit : Singtel. Chief Executive, IMDA, Mr Tan Kiat How and Singtel, Ericsson and Singapore Polytechnic management at the opening of 5G Garage, Singapore’s first live 5G facility

According to the latest Ericsson Mobility Report, 5G is slated to be the fastest generation of cellular technology to be rolled out on a global scale. With ultra-fast connectivity speeds and low latency rates, 5G is set to transform industries such as transportation, logistics, healthcare and manufacturing, and enable a future of smart cities, autonomous vehicles and Artificial Intelligence.

Photo Credit : Singtel. L-R: Mr Martin Wiktorin, President and Country Manager for Singapore, Brunei & Philippines, Ericsson,Mr Soh Wai Wah, Principal and CEO, Singapore Polytechnic, and Mr Mark Chong, Group Chief Technology Officer, Singtel

The first-of-its-kind 5G collaboration between enterprise, industry and an institute of higher learning in Singapore, 5G Garage was officially launched at SP’s Engineering Show 2019. The three parties signed a memorandum of understanding (MoU) encompassing the following strategic objectives:

•  Build and operate a 5G facility where enterprises can develop and test 5G solution.
• Co-develop 5G solutions relevant to industries such as transportation, logistics, healthcare and manufacturing.
• Develop and deliver 5G wireless technology curriculum for the SP’s School of Electrical and Electronic Engineering.
• Develop 5G capabilities of our workforce

Mr Mark Chong, Group Chief Technology Officer, Singtel, said, “Singtel is pleased to partner Ericsson and SP on our 5G Garage initiative. As Singapore advances its digital economy and becomes a Smart Nation, the benefits of 5G will first be seen in enterprises, especially in their digital transformation when they integrate technology into their processes, services and products. With 5G standards largely established, now is an opportune time for SMEs and enterprises to join us in shaping our 5G future.”

Photo Credit : Singtel. Singapore Polytechnic Driverless and Electrifying Car (SPDEC) slated for 5G development

Mr Martin Wiktorin, Country Manager Singapore, Brunei and the Philippines, Ericsson, states: “5G has the potential to transform industries and bring enhanced mobile broadband experience for consumers. At Ericsson, we are already collaborating globally with 42 operators, 45 institutes and 31 industry partners, to create a thriving 5G ecosystem. We are delighted to partner Singtel and Singapore Polytechnic towards the setting up of the 5G Garage, which we hope will stimulate SP students to come up with new 5G use cases.” 

As part of the collaboration, around 250 final-year students from the Diploma in Electrical & Electronic Engineering and Diploma in Computer Engineering will learn about 5G wireless technology and how to harness and apply it as part of their coursework. There will also be technology transfer from Singtel and Ericsson 5G experts to SP staff and students, through train-the-trainers, technical content sharing and advice on industry applications. Additionally, SP students in the Singtel Engineering Cadet Scholarship Programme will also have the opportunity to take up internships in the 5G Garage and develop solutions for real-life challenges.

Mr Soh Wai Wah, Singapore Polytechnic’s Principal and CEO, said, “This collaboration reflects our strong industry partnership, which is key to keeping our student learning relevant and updated. This latest collaboration will equip our students with skills in the latest technologies and nurture them to innovate and create solutions for the world.”

Three SP Engineering student projects - SP Secure drone system, SP Driverless and Electrifying Car, and Pipe Climbing Robot were selected for 5G development. They were featured during the 5G Garage opening event, with students presenting their projects to over 100 guests.

Local SME partners, Cloudzen and H3Dynamics, also showcased their innovations enhanced with 5G connectivity. Cloudzen demonstrated how their Cloud-based Entertainment Platform can deliver a seamless gaming experience and H3Dynamics performed real-time video analytics on a drone flight in a building façade and security surveillance use case.

5G Garage is the latest project in Singtel and Ericsson’s 5G Centre of Excellence programme which focuses on upgrading of employees’ skills, technology demonstrations, live field trials and collaborations with educational institutions. Last November, Singtel and Ericsson made Singapore’s first 5G data call over their 5G pilot network at one-north.

Factsheet

5G Garage student projects and SME demos

SINGAPORE POLYTECHNIC (SP) SECURE

Singapore Polytechnic (SP) Secure is an integrated security system using a fleet of four drones.

The objective is to develop a fully autonomous surveillance system, integrating different drones that can be used to monitor intruders across different environments, ranging from on-ground to underwater situations.

Equipped with cameras, these drones can transmit live videos as well as “communicate” and collaborate with other security drones. The drones are connected to a surveillance system that allows security personnel to monitor and react in real time.

Drones with 5G capabilities will benefit from enhanced connectivity, high bandwidth and lower latency. This will lead to a greater precision in manoeuvring, allow for videos to be taken beyond line of sight as well as high definition video to be streamed to backend servers for data processing, facial recognition and intruder-identification.

This system is an example of a SMART Campus initiative to ensure that the grounds are safer for students and staff. 

SINGAPORE POLYTECHNIC DRIVERLESS AND ELECTRIFYING CAR (SPDEC) 

SPDEC is an autonomous driverless vehicle that can move around the SP campus without any human intervention. Rides are hailed via a smartphone and fares are paid using cryptocurrency.

The SPDEC is equipped with sensors to capture all surrounding scenarios, allowing for image recognition and classification, application of machine-learning to differentiate these scenarios as well as path planning.

No driver, no pedal. Just seats and screens. This is what riders will see when they get into SPDEC, where the ride is to be enjoyed as experience, rather than a way to get from point A to point B.

With 5G connectivity, real-time video can be streamed to the cloud for data analysis, leading to “intelligent” decision-making for collision-avoidance as well as speed control optimisation.

PIPE-CLIMBING ROBOT

Singapore Polytechnic has designed a pipe-climbing robot to replace humans when performing the visual inspection of quay cranes at ports, to improve safety and reliability.

As cranes are built with large iron pipes of varying sizes, this robot uses magnetic wheels to attach itself onto the metal pipes and can be controlled to traverse along or around the pipe using Radio Control. Equipped with a wireless camera system that can pan and tilt, this 7-kg robot is able to provide a live feed to the user enabling the user to view additional areas around the pipe via a mobile app.

With 5G connectivity, high data bandwidth coupled with low latency would provide for a seamless, reliable and accurate control of the robot. In addition, the quality of the video transmitted can be enhanced to HD Quality, allowing for details of the pipe surface to be seen without any time lag.

SINGAPORE POLYTECHNIC ADVANCED MANUFACTURING VIRTUAL REALITY INTERACTIVE SIMULATOR

Using Virtual Reality (VR), this project aims to train process and maintenance engineers to handle different incident scenarios that may occur in potentially hazardous industrial environments.

One example could be the simulation of a gas leak at a process plant. Using a VR headset and controllers, engineers are trained to locate the leak through the experience of immersive technologies. Once the leak has been located, they are able to visualise the problem and given instructions to help stop the gas leakage.

5G connection will provide for data streaming in order for intensive data analysis to be offloaded to the Cloud. This will reduce lag time, improve real-time response rates and allow for high-quality graphics to be downloaded instantly, greatly enhancing the user-training experience.

H3 DYNAMICS

H3 Dynamics is a Small and Medium Enterprise (SME) based in Singapore, with recent expansion and localised partnerships overseas.

Founded in 2015, H3 Dynamics created a proprietary self-sustaining tele-robotics platform as a fully integrated solution, where autonomous drones scan fields and send imagery to the cloud for processing and producing data insights which are summarised into ready-to-use reports for decision-makers.

H3 Dynamics conducted a 5G video live-streaming demonstration from an autonomous drone camera into a Virtual Command Centre at the 5G Garage, leveraging 5G connectivity provided by Singtel and Ericsson.

5G connectivity will allow for the transmission of terabytes of data in minutes and 4K video downloads in seconds, accelerating digital transformation as well as the deployment of advanced automation technologies.

CLOUDZEN

 Cloudzen is a Singapore-based Small and Medium Enterprise (SME) specialising in cloud gaming platforms. Founded in 2015, Cloudzen is developing GameCloud, a cloud gaming and mobile entertainment platform that provides G.O.D (Games On Demand).

GameCloud brings AAA games (high resolution and complex games requiring more than 100G of storage capacity) to mobile devices through game-streaming technology. Gamers can now play AAA games on mobiles instantly, eliminating the need for users to be desk-bound and the hassle of downloads.

At 5G Garage,Cloudzen played AAA games to demonstrate the benefits of 5G connectivity for game- streaming. With higher speeds and lower latency, 5G technology will greatly enhance GameCloud, allowing gamers to play high-quality 3D graphics games with shorter loading time of game graphics as well as overall improved responsiveness.

Singtel launches iPhone Xs and Apple Watch Series 4

Singtel this morning launched the iPhone Xs, iPhone Xs Max and Apple Watch Series 4 at its Singtel Comcentre Shop.

A long queue of Singtel customers formed around the Singtel flagship store hours before the shop opened. First in line was Mr K. A. Ng, 37, who had queued since 5.30am to get his hands on the new iPhone before heading off to work.

“Singtel has provided top notch service to me over the years and the booking process for the iPhone this time round has been really smooth,” said Mr Ng, who has been a Singtel customer for more than 20 years. “I’m excited to be the first to purchase the new iPhone Xs Max and I love its gorgeous new Gold colour and advanced camera capabilities.”

Photo Caption : Comparing the size of my iphone 7P with iphone XS Max. 

Singtel is offering customers who buy the iPhones an exclusive Apple bundle that includes a new DataX4 add-on, MobileSwop Unlimited service and Apple Music, at a promotional price of S$26.90 per month, a 32 percent discount from the usual price of S$39.78. Customers who subscribe to this bundle will also enjoy S$100 off their new iPhone.

Photo caption: Mr Yuen Kwan Moon, CEO of Consumer Singapore at Singtel, (second from left), presents the new iPhone Xs Max to lucky customer no. 1 Mr Ng (third from left), together with emcees Sonia Chew and Joakim Gomez.

Singtel is the only provider in Singapore that enables cellular connectivity on the new Apple Watch. Customers can activate their cellular connectivity with a free 6-month subscription of Singtel’s NumberShare service (usual price S$6.90/mth).

Journey to 5G: Singtel to deploy Massive MIMO technology at special events

Key 4.5G technology will enhance mobile data speed experience by up to 200%

Journey to 5G: Singtel to deploy Massive MIMO technology at special events Key 4.5G technology will enhance mobile data speed experience by up to 200% Singapore, 3 August 2017 - Singtel today announced plans to deploy Massive MIMO (Multiple-Input Multiple-Output) technology commercially on its LTE-Advanced mobile network, to enhance mobile data speed experience by up to 200% at special events for its customers. A precursor to 5G technology, Massive MIMO is an advanced solution used to boost network capacity in highly dense environments. 

Singtel will team up with Ericsson, Huawei and ZTE to deploy Massive MIMO technology at the Marina Bay area. For a start, Singtel will roll out the network boost at the upcoming National Day celebrations, with other deployments planned for the Singapore F1 Night Race and the New Year countdown event. 

Over 150,000 people are expected at the Marina Bay area to celebrate National Day next week. Singtel mobile customers gathered there will be able to enjoy a better data experience as they share their photos and videos of the exciting performances and fireworks on social media. 

Mr Mark Chong, Group Chief Technology Officer, Singtel, said: “On the joyous occasion of our National Day celebrations, Singtel is pleased to be pairing our newly-acquired 2.5GHz spectrum with Massive MIMO technology to expand our network capacity and offer our customers an enhanced mobile experience at this and other special events. We look forward to rolling out new technologies and innovative solutions to support the anticipated growth in mobile data.” 

Globally, large crowds gathered at events, such as concerts and festivals, use high volumes of data to share their experiences via real-time videos on social media. This extraordinary behaviour generates a dramatic spike in network traffic, presenting a challenge for operators to provide fast and consistent data speeds. 

Singtel has identified Massive MIMO as one of the solutions to the problem. Singtel will use Massive MIMO base stations featuring a large array of 64 antennas that improve spectral efficiency and cell capacity using innovations in radio technologies. The innovative antenna system channels signals to users’ specific locations instead of broadcasting across a geographical area. This multiplies the number of data paths from the cellular base stations, thus increasing network capacity and improving user experience. 

Singapore Telecommunications Limited 2 of 2 Company registration number: 199201624D Singtel provides Singapore’s fastest nationwide mobile data speeds at 450Mbps and recently launched 800Mbps speeds in the high-traffic Orchard Road area. In addition to having the island’s widest outdoor 4G coverage as rated by IMDA1 for 10 consecutive quarters, Singtel is also ranked the fastest telco in Singapore by global metrics leader, Ookla. 

For more information on Singtel’s mobile data speeds, please visit here.

Singtel and Telkomsel present Festival RISING50

Photo caption: A wefie to celebrate the launch of Singtel Dash’s new mobile remittance service.

Singapore, 26 March 2017 – More than 4000 Indonesians from all walks of life attended Festival RISING50 at the Embassy of the Republic of Indonesia in Singapore today. Presented by Singtel and Telkomsel, this is the first concert event of RISING50 celebrations held in commemoration of 50 years of bilateral relations between Singapore and Indonesia.

Popular Indonesian music artistes were specially invited to Singapore to take part in the festivities and entertain the Indonesian community. Popular pop band, Armada, wowed the audience with songs such as Mau Dibawa Kemana and Pergi Pagi Pulang Pagi. Siti Badriah, one of Indonesia’s up-and-coming dangdut singers, got the crowd singing and dancing along with her hit songs such as Brondong Tua and Goyang Pumang.

Singtel and Telkomsel also launched a real-time mobile remittance service to Indonesia at the event. This service allows Singtel Dash customers in Singapore to send money to 4,500 Kantor Pos cash-out locations across Indonesia - an enhancement to the current facility that lets customers send money to Indonesian bank accounts.

For more information on Festival Rising50 and Singtel Dash, visit www.dash.com.sg.

Photo caption: Siti Badriah opens Festival RISING50 with Brondong Tua, an energetic number.

Photo caption: (from left) His Excellency Ngurah Swajaya, Ambassador of the Republic of Indonesia to Singapore; Mr Yuen Kuan Moon, CEO, Consumer Singapore, Singtel;

Pak Ririek Adriansyah, CEO, Telkomsel and Pak Gilarsi Wahju Setijono, President Director, PT POS Indonesia launch Singtel Dash’s new mobile remittance service at Festival RISING50.

Photo caption: (from left) Pak Gilarsi Wahju Setijono, President Director, PT POS Indonesia; Pak Ririek Adriansyah, CEO, Telkomsel; His Excellency Ngurah Swajaya, Ambassador of the Republic of Indonesia to Singapore and Mr Yuen Kuan Moon, CEO, Consumer Singapore, Singtel are all smiles as they take a wefie with the crowd.

Photo caption: The 4,000-strong crowd sing and dance along with the performers.

Photo caption: Pop band Armada charms the crowd with their hit songs.

Photo caption: Enthusiastic crowd enjoying themselves at Festival RISING50.