Singtel first in Singapore to introduce digital self-registration for prepaid customers

Digital self-registration also launched on Dash app for remittance service

  

 

Singapore, 25 June 2019 – Singtel today launched digital self-registration or eKYC (electronic Know Your Customer) service for prepaid customers. The first-of-its-kind service in Singapore gives Singtel’s prepaid customers the convenience of registering their new SIM cards on their mobile phones and activating their mobile service 24/7. Designed to be fuss-free and easy, this self-registration process can be completed within 5 minutes.

 

Singtel also introduced eKYC for its Dash customers to self-register for mobile remittance.

“As people increasingly turn to their mobile phones to get things done, our mobile-first approach ensures that customers can easily do what they need to on their own time and terms. By adopting technologies such as eKYC, our customers get the added convenience of self-registering their Singtel prepaid SIM cards, or doing a one-time registration for Dash remittance. For tourists in particular, they can register themselves in minutes and connect immediately with friends and family,” said Mr Yuen Kuan Moon, Chief Executive Officer of Consumer Singapore, Singtel.

“In a fast-moving world, the adoption of eKYC solutions not only makes it more convenient for consumers, but also drives businesses’ efficiency and competitiveness. We welcome Singtel’s initiative, and encourage more organizations to continually innovate their services,” said Ms Aileen Chia, Deputy Chief Executive (Policy, Regulation & Competition development) and Director-General (Telecoms and Post), Infocomm Media Development Authority. 

Singtel offers a variety of prepaid plans to suit customers’ communications needs, including the popular 2-in-1 Tourist SIM and EZ-Link Travel card and S$15 hi! SIM Card. Singtel prepaid SIM cards are available for purchase at over 1,000 sales points across the island and will be expanded to include selected incoming regional flights, self-serve kiosks, as well as e-commerce platforms. For more information on eKYC for Singtel prepaid, customers can visit http://www.singtel.com/registersim. 

Singtel Dash is available to everyone regardless of telco or banking relationship, and can be downloaded on any mobile platform. It is the only mobile payments app that allows users to commute, shop in-store and at online retailers worldwide with their Visa Virtual Account, and send money locally and overseas. Today, Dash’s mobile remittance service offers competitive money transfer rates to six countries – namely the Philippines, Indonesia, India, Bangladesh, Myanmar and China. For more information on eKYC for Singtel Dash, customers can visit https://www.dash.com.sg/#remit

Media Release - Singtel expands mobile payment functions with launch of Transit NFC SIM

Singapore, 29 March 2016 – Singtel today announced that customers can pay for their MRT, LRT and bus rides with Singtel’s Transit NFC SIM. Jointly developed with the Land Transport Authority (LTA), the Infocomm Development Authority (IDA) and EZ-Link, Singtel's Transit NFC SIM will enable commuters to pay for public transit rides using just their NFC mobile phones.

This expanded mobile payment function further enhances Singtel’s award-winning Dash app, which has the largest mobile payment merchant network in Singapore.

Ms Gan Siok Hoon, Vice President of mCommerce, Consumer Singapore, Singtel said, “We are pleased to offer the added convenience of mobile payments on buses, MRT and LRT. With customers already paying for their Comfort and CityCab taxi rides with our popular Dash app, they can now truly enjoy a seamless payment experience in their daily commutes.”

She added, “We have exciting plans coming up and will soon unveil an enhanced mobile payments app that will offer greater convenience and rewards to our customers and retailers.”

Embedded with an EZ-Link purse, Singtel’s Transit NFC SIM can be used in compatible NFC mobile phones to pay for bus, MRT and LRT fares.

Sale of Singtel Transit NFC SIMs will commence in late April 2016. Singtel customers will be able to purchase them from Singtel Retail Shops at prevailing SIM rates with no additional costs. The usual S$5 EZ-Link registration fee will also be waived for a limited time.

For more information, visit www.dash.com.sg/ridewithdash.html.

Dash customers can now enjoy swift and secure NFC mobile payments at over 200 retail stores

Tap and Pay with Dash at Singapore’s largest retailer, NTUC FairPrice

Singapore, 16 November, 2015 – Starting tomorrow, Dash customers will be able to make payments with Singtel’s award-winning mobile payment app at over 200 NTUC FairPrice (FairPrice) retail outlets, comprising FairPrice supermarkets, FairPrice Xtra hypermarkets and standalone Cheers outlets.

Ms Gan Siok Hoon, VP of mCommerce, Consumer Singapore, Singtel, said, “As a leading Fintech solutions provider, Singtel is delighted to partner with FairPrice, Singapore’s largest retailer. There are more than half a million customers who shop at FairPrice stores daily, and we are excited to offer them the choice of swift and secure payments with Dash.”

With a new feature called Dash Tap and Pay available exclusively at Fairprice and Cheers retail stores, customers with NFC Android phones can pay quickly and conveniently by simply tapping their phones on a reader at the checkout.

Ms. Gan added, “Ultimately, when it comes to mobile payments, convenience and security matter the most to customers. To address this, we worked to improve the experience with the new Dash Tap and Pay feature, to better fulfil our customers’ mobile payment needs.”

Mr Gerry Lee, Deputy CEO (Operations), NTUC FairPrice, said, “FairPrice continues to innovate and leverage technology to cater to the changing lifestyles of our customers and enhance their shopping experience. Dash is another step forward in our ongoing initiatives to introduce greater flexibility through additional payment options to make it more convenient for customers.”

Singtel has been working rapidly to diversify payment modes for the use of Dash both in the shops and online. Just last month, Dash partnered with leading online retailer, Lazada.SG, to support e-commerce payments. Today, Dash has the largest mobile payment merchant network in Singapore by collaborating with home-grown partners and transport operators.

Paying with Dash at FairPrice outlets1

Besides the new, easy-to-set-up Dash Tap and Pay2 feature, customers can also choose to pay by entering the counter code on the Dash reader at checkout counters.

Shoppers who pay with Dash at FairPrice and Cheers outlets will enjoy 5% Cashback with no minimum spend required until 31 December 20153.

To celebrate its tie-up with FairPrice, Dash has $12,000 worth of FairPrice gift vouchers up for grabs from 17 November to 13 December. In those four weeks, ten winners stand to win $300 FairPrice gift vouchers in a weekly lucky draw. Shoppers only need to pay with Dash at FairPrice and Cheers to qualify4.

For more information on how to Dash Tap and Pay, and win at FairPrice, visit www.dash.com.sg/promo.

Dash has the largest mobile payment merchant network in Singapore with over 20,000 acceptance points, including Watsons, Food Republic, KOI, 7-Eleven and Topshop. Dash can also be used to pay for ComfortDelGro taxi rides without the usual administrative fees levied by other cashless payment methods.

The Dash app has been enhanced with new features including Samsung Fingerprint Scanner and Apple Touch ID authentication to provide an even more user-friendly payment experience. Customers can instantly pay businesses, pay friends and top up their Dash mobile wallet with just a few taps.

The app is free to download on the Apple App Store and Google Play. For more information, visit www.dash.com.sg

Dash enters e-commerce space with leading online retailer

Singapore, 2 October, 2015 – Singtel today announced that its award-winning mobile payment app, Dash, has expanded its extensive merchant list to include leading online retailer, Lazada.SG by partnering with helloPay, the fintech platform of Lazada Group.

“Dash has the largest mobile payment merchant network in Singapore today. We are proud to partner helloPay and Lazada.SG, for our first foray into the online shopping space. It has been an exciting year for Dash as we continue to grow our merchant network with home-grown partners and collaborating with transit operators. Dash has evolved into a dynamic multi-mode payment option. We have widened our reach beyond physical establishments into the vibrant online payments ecosystem so our customers can pay for a greater slew of products and services at their convenience,” said Ms Gan Siok Hoon, VP, mCommerce, Consumer Singapore, Singtel.

One of Singapore’s most popular online shopping sites, Lazada.SG offers more than 1 million products that range from household appliances, consumer electronics to apparel and jewellery. Dash customers will receive a 5% cashback on all of their Lazada purchases until 31 December, 2015.

“At Lazada Singapore, we constantly strive to provide an effortless shopping experience to our customers. Dash is an exciting step towards enhancing this and we are excited to bring forward this partnership through helloPay,” said Martell Hardenberg, CEO, Lazada Singapore.

To make fast and secure payments on Lazada.SG, customers only need to select the helloPay option upon checkout, choose the Dash payment mode, and log in with their mobile number and PIN.

Dash Happy Hour 

To celebrate its first e-commerce partnership, Dash is running a flash campaign on Lazada.SG from 2 to 9 October 2015 that offers a mystery cashback of 15% to 50%.

During the campaign, there will be a daily Dash Happy Hour where customers have a window of up to two hours to pay on Lazada.SG using Dash as a payment mode. The exact cashback percentage will only be revealed at the end of each campaign day and will be credited to customers’ accounts within three working days.

Dash has the largest mobile payment merchant networks in Singapore with over 20,000 acceptance points, including Watsons, Food Republic, KOI, 7-Eleven and Topshop. Dash can also be used to pay for ComfortDelGro taxi rides without the usual administrative fees levied by other cashless payment methods.

The Dash app has been enhanced with new features including Samsung Fingerprint Scanner and Apple Touch ID authentication to provide an even more user-friendly payment experience.

The app is free to download on the Apple App Store and Google Play. For more information, visit www.dash.com.sg

About Singtel

Singtel is Asia's leading communications group providing next-generation communication, infotainment and technology services to consumers and businesses across Asia Pacific. The Group has a presence in Asia, Australia and Africa with over 550 million mobile customers in 25 countries. In Singapore, Singtel's consumer operations delivers a complete and integrated suite of services, including mobile, broadband and TV. Singtel provides a superior customer experience by continually setting new goals in service, quality and innovation.